ASPAL: EURES – Ricerca N°4 Junior Software Support

Ente proponente: ASPAL – CPI Sassari- Servizio Eures

Figura professionale richiesta: N°4  Junior Software Support, numero di riferimento 337891

Sede di lavoro: Malta

Descrizione: Tek Experts provides business and IT outsourcing services, and they take intense pride in helping companies handle their business operations. Due to expansion they are looking to add to their team of software support engineers.

As a customer-facing support engineer, the role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. A comprehensive induction and training program to ensure candidate delivers exceptional customer service and support by internal quality assurance team, subject matter experts and training and development department,will be provided.

General responsibilities of this role:

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management;
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems;

• Collaborate with subject matter experts and escalation managers when additional support is needed;
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

Additional information for this vacancy can be found on the following links: https://secure.etc.gov.mt/services/homedir/temp/Tek_Jr_Software.pdf ;
https://ec.europa.eu/eures/eures-searchengine/page/main?lang=en#/jv-details/MzM3ODkxIDEwMQ

Tipo di contratto: Full time, retribuzione €16200 per year. The employer offers:

• Continuous professional development and certification programs
• An excellent remuneration package
• Prestigious offices in central locations around the world
• Friendly multi-cultural working atmosphere
• A committed to offer career development opportunities to meet your full potential
• Free health insurance after probation period is over
• Free cereal, fruit, ice-cream – in the office
• A variety of events organized eg: lunches; parties; BBQs; bowling

Requisiti: Experience up to 1 year is required.

The ideal candidate is dynamic, passionate and proven who wants to make a positive difference with the people he works with and with customers he provides for support. He will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience.

• Fluency (C1 – Advanced) in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
• Superior researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Prior customer service or support experience required
• Passion for technology and learning

Modalità di candidatura: If you think this position is for you, then please send a CV in English and a covering email to the EURES Malta team, quoting the vacancy title e and reference number, on: eures.recruitment.jobsplus@gov.mt    and, with the same email (CC) in copy, to aspal.eures.ss@aspalsardegna.it
Tutte le informazioni e i dati saranno trattati in conformità al Regolamento UE 2016/679 (“GDPR”) applicabile al trattamento dei dati personali.
Closing Date: 18/08/2018.