Provincia di Sassari: ricerca varie figure

Ente Proponente

Servizio Eures Provincia di Sassari – SASSARI – mail: eures@provincia.sassari.it

 

1. Ricerca di personale  

Figure richieste:

 

– n. 2 Travel and Tourism Industry_Italian Market (M/F)

 

Data di scadenza: non specificata

 

Sede di lavoro: Portogallo – Lisbona

 

Requisiti: English good, Italian fluent,Contact Center and Commercial/Sales experience. Previous experience in the Travel business and previous experience/knowledge in Amadeus software will be a plus. Italian Native Speaker (mandatory), solid English knowledge spoken and written– mandatory, passionate about travel; extrovert with excellent communication skills and Goal oriented, ambition to succeed in a challenging technical environment, ability to learn complex technical tools and procedures, commercial attitude, positive way of thinking and Client oriented. – mandatory

 

Titolo di studio: Education High School degree (minimum)

 

Tipologia contrattuale: Permanent full-time, Minimum Salary 850 EUR (Gross – Monthly), Pay Rate Base Salary (x14 months)+Meal Allowance+Monthly Rotating Days off Bonus+Monthly Performance Bonus+Monthly Flight Insurance Sales Incentives; 40h/Week with rotating shifts and days-off special bonus; SITEL provides private health insurance to all employee after 6 months of works; help in finding accommodation in Lisbon, sharing with you a few trustful contacts with discounts, payment of 3 first months in SITEL accommodation; refund travel ticket until €200 if you live outside of Portugal; Training: 1 Month – Amadeus software Work Schedules

 

Descrizione: SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 850 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth. Top 5 Reasons to Join Us:

1. Start an international career;

2. Being involved in projects for worldwide brands;

3. Be part of a successful and growing company;

4. Meet people from all over the world;

5. Develop your language skills in an international environment Summary of Primary Job

Responsibilities: Start a career in the Travel and Tourism Industry with one of the world’s leading airlines; develop valuable skills and knowledge in the travel industry; embrace a dynamic working environment with professional mobility; take advantage of schedule flexibility that adapts to your lifestyle; being part of a multilingual and multicultural project in an International Airline Company, you will have the role of Customer Care Assistant (Inbound) for the Italian Market.

Giving support by phone, and based in our office in Lisbon, agents will be able to solve client’s issues like special services conditions (special catering on board, wheelchair booking, pets transportation, etc); Arrival and Departures information; booking flight tickets or arrange changes; refund calculations; billing issues or selling travel insurances (will introduce this issue only in around 15% of the inbound calls).

 

Informazioni utili

 

Identificazione richiesta: Rif. Eures n. 4895232

 

Modalità di candidatura: Send your CV to: careers.portugal@sitel.com ( in subject write: EURES)

 

Contact person: Filipa Grazina, Phone: +351 213 856 600, E-mail: careers.portugal@sitel.com

 

Inviare la candidatura solo per conoscenza a: eures@provincia.sassari.it

 

 

 

2. Ricerca di personale  

Figure richieste:

 

– n. 2 E-Commerce Italian Support (M/F)

 

Data di scadenza: non specificata

 

Sede di lavoro: Portogallo – Lisbona

 

Requisiti:

Customer Care experience, Italian Native Speaker – Italiano (mandatory), strong English skills, both spoken and written, excellent communication skills, commercial attitude, focuses sales efforts, capacity to switch between formal and informal communication, depending on situation, highly empathetic and friendly.

 

Titolo di studio: High School diploma or related work experience

 

Tipologia contrattuale: English good, Italian fluent, permanent full-time contract, 8 h/day, availability Monday to Sunday rotating shifts;, Minimum Salary 850 EUR (Gross – Monthly), Base salary (x14 months) + Meal Allowance + Monthly Performance Bonus + Private health insurance,training fully paid by SITEL and included in the work contract, career opportunities and good work environment, private health insurance to all employees, after 6 months of work. SITEL could help in finding accommodation in Lisbon. Workplace will be: Parque das Nações, Lisbon.

 

Descrizione:

SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 850 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth. Top 5 Reasons to Join Us:

1. Start an international career;

2. Being involved in projects for worldwide brands;

3. Be part of a successful and growing company;

4. Meet people from all over the world;

5. Develop your language skills in an international environment.

 

Our client is a multinational company and one centric website for buying online. Our employee will be the main interface between the company and the third party retail partner, will be responsible for providing timely and accurate operational support to Merchants selling on the platform and is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment. Based in Lisbon, we are now recruiting Customer Service Representatives to perform Inbound Support by phone and email.

 

Informazioni utili

 

Identificazione richiesta: Rif. Eures n. 4895233

 

Modalità di candidatura: Send your CV to: careers.portugal@sitel.com ( in subject write: EURES)

 

Contact person: Filipa Grazina, Phone: +351 213 856 600, E-mail: careers.portugal@sitel.com

 

Inviare la candidatura solo per conoscenza a: eures@provincia.sassari.it

 

 

 

3. Ricerca di personale

 

Figure richieste:

 

– 10 Italian Supervisor for Netflix (M/F)

 

Data di scadenza: non specificata

 

Sede di lavoro: Portogallo – Grande Lisbona

 

Requisiti: native Italian speakers (mandatory), fluent in English (mandatory), minimum 1 year experience managing contact center Customer Service Representatives’ teams (preferable),  Microsoft Office knowledge, ability to make decisions under high levels of stress.

 

Titolo di studio: non specificato

 

Tipologia contrattuale: Permanent full-time, salary min 800 max.1.200 (Gross – Monthly), 40h/Week, excellent work opportunity in a leading multinational, stable work and career progression, free organized sport activities and events, relocation and integration program for foreign applicants. Accommodation provided.

 

Descrizione: The Supervisor is a Team Leader for a team of 15 Customer Service Representatives, being responsible for his team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/hers team, training and manage them on a day-to-day basis. Responsibility: ensuring the team’s development, monitoring and evaluation; motivating the team, managing the team daily, according to internal policies, ensuring the accomplishment of the Key Performance Indicators, developing action plans for continuous improvement.

 

Informazioni utili

 

Identificazione richiesta: Rif. Eures n. 4895160

 

Modalità di candidatura: Apply http://jobs.teleperformance.pt/en-gb/Jobs/italian-supervisor-for-netflix-lisbon

 

Employer:

Name: Teleperformance

Information: Marta Lotoszynska

PARQUE DAS NAÇÕES, CAIS DOS ARGONAUTAS, LOTE 2.34.01, 1990-011

Phone: +351213113900

Email: careers@teleperformance.pt

 

Inviare la candidatura solo per conoscenza a: eures@provincia.sassari.it

 

 

 

4. Ricerca di personale

Figure richieste:

 

– 10 Italian Customer Care Fashion Advisor (M/F)

 

Data di scadenza: non specificata

 

Sede di lavoro: Portogallo – Grande Lisbona

 

Requisiti: Fluency in written and spoken Italian (C1 level – mandatory); Advanced level of English (mandatory); Good computer and typing skills; Excellent written and verbal communication skills; Great team spirit; Passion for fashion and attention to detail; High flexibility to work shifts and on weekends (24/7); Previous experience in Customer Service (preferably).

 

Titolo di studio: non specificato

 

Tipologia contrattuale:Fixed-term, renewable contract; Base salary min 800 max.1.200(Gross – Monthly)+meal allowance+ monthly performance bonus, 40h/week. Intensive training and integration phase, long-term educational and career opportunities, free Portuguese language courses, water sports, soft trekking and much more.

 

Descrizione: ASOS is UK’s number one fashion and beauty destination, and the second most visited fashion website on the planet. With over 60,000 product lines across womenswear, menswear, footwear, accessories, jewellery and beauty the company revolutionizes the worldwide fashion market. With around 1,500 new product lines being introduced each week ASOS is not only targeting the UK but also 237 countries such as the USA, France, Germany, Italy, Australia, Russia and China.As part of the ASOS Customer Care Team, you will be responsible for handling all customer queries whether it is fashion advice or chasing a customer’s order. Be part of a multinational team ensuring every day the happiness of the customers by delivering the service on the highest possible level. Responsibility: ensure an adequate response time while delivering the highest possible service to all customers via email and social media & live chat channels; maintain excellent quality and efficiency to achieve our team targets; identify and process orders that may be fraudulent; proactively handling sales activities; advice our customers on a high level, providing updated help guides and meeting their individual needs.

 

Informazioni utili

 

Identificazione richiesta: Rif. Eures n 4895161

 

Modalità di candidatura: Apply: http://jobs.teleperformance.pt/en-gb/Jobs/italian-customer-care-fashion-advisor

 

Inviare la candidatura solo per conoscenza a: eures@provincia.sassari.it